I just read a great article in Fast Company about the appeal and risks of authenticity and it really got me thinking.
Authenticity is derived from the Greek word authentikos, which literally means “real.”
Check this out: “Consumers are gravitating toward brands that they sense are true and genuine. Hunger for the authentic is all around us. You can see it in the way that millions are drawn to mission-driven products…”
Ok, note some keywords here: True. Genuine. Authentic. Mission-driven.
Are those words people would use to describe the Church?
I think that one of the greatest challenges we’ll face in reaching this generation is the notion that the church isn’t real. That we are not relevant, that we are all about money and fame, power and politics. That we are all a bunch of hypocrites and fakes, disconnected from issues that really matter. Is that true? No. (Well, for most of us anyway). But still, it’s an idea people have fixed in their minds about the church and one that we need to wrestle with.
Which then begs the question: what does it look like to be authentic?
Authenticity constantly requires reinforcement, and that can come from a number of sources: craftsmanship, timeliness, and relevance. But it’s the brand’s values – the emotional connection it makes – that truly define realism.
Let’s sub the word church for the word brand. It’s our values – the emotional connection we make with people – that truly makes us authentic.
The article in FC suggested 4 primary strands that draw out emotional connection today:
1 – A sense of place - Authenticity comes from a place we can connect with.
I pray our churches can become places where people feel they can connect with. I don’t know if a flashy new building is the ticket, as much as a sense of place where people feel they are at home. After all, isn’t that what the church should be? A place where people feel welcomed and embraced – a place where they feel they belong.
Starbucks has sort of become the modern sanctuary for a lot of people. They’ve successfully become that “third place” away from home and work where people are connecting. They are obviously getting something that we aren’t.
What type of environment are we creating? Is it a place where people feel they can connect?
2 – A strong point of view
- Authenticity emerges from people with a passion for what they do.
Of any group of people, those who are involved in the life of the local Church should be the most passionate people on the planet. Not just with an excitement about what God is doing, but a burning passion for what God is calling us to do: making disciples, Christ-followers.
It’s said of Jesus in John 2:17, “Passion for God’s House consumed Him…” that should be the same thing said about us.
Are we really truly passionate about what we do?
3 – Serving a larger purpose - If a brand can convincingly argue that its profit-making is only a by-product of a larger purpose, authenticity sets in.
Church and money. Two words that most people shudder in hearing in the same sentence. It’s a sore subject and a reason why many in our generation are so anti-church.
I read awhile back about how today the church is more resourced and more equipped than ever before to proclaim the message of Jesus Christ. We have limitless resources through today’s technology and we literally could see the entire world reached with the Gospel.
But here’s the deal: doing anything today requires money. If you want to go to Africa, you’ll need money. If you want to serve the poor and provide for their needs, you’ll need money.
I think if we, as the church, can do a better job at showing where the money people are giving is going – the lives that are being changed, needs that are being met, and hope that’s being restored – that you won’t have to ask people to give, they’ll just do it.
4 – Integrity - Authenticity comes to a brand that is what it says it is. It’s when the story the brand tells through its actions aligns with the story it tells through its communications. Only then will the brand’s story be true.
This hits home for me as a Communications Director. It’s easy to slip into the trap of over-promising and under-delivering.
We say things like “come and experience real life…” or “a place where you belong…” and giving people this idea in their minds that is oftentimes sadly not the case when they come.
This is why I believe in the church world that Communications and First Impressions must work hand-in-hand. What we promise people they’ll experience or encounter when they come (friendly atmosphere, a place where you belong) and what they experience must be the same, otherwise we’ve, in essence, false advertised.
People read up on us. They surf our website. They listen to what people say. And then they usually show up on our doorstep. Are we really ready for them? And is what we are communicating truly reflective of what they will experience when they do come?
What are your thoughts?
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